Every chargeback answered with evidence, before the deadline.
Chargeback Desk collects disputes from your acquirers, gateways and UPI providers, pulls the matching bill and payment evidence from your data, and counts down to each response date. Your team reviews the drafted response and submits it.
| Case | Provider | Reason | Amount | Respond by | Evidence |
|---|---|---|---|---|---|
| CB-1182 | Acquirer 1 | Not recognised | ₹3,240 | 31 Oct | Ready |
| CB-1185 | Gateway | Not received | ₹1,890 | 1 Nov | Ready |
| UD-0721 | UPI provider A | Debited, not credited | ₹560 | 2 Nov | Ready |
| CB-1177 | Acquirer 2 | Duplicate | ₹4,100 | Submitted | Sent |
| CB-1169 | Acquirer 1 | Not recognised | ₹2,780 | Won | Closed |
Inside Chargeback Desk
One inbox for disputes
Card chargebacks, gateway disputes and UPI complaints from every provider, in one queue with one status.
Evidence assembled
Bill copy, payment record, terminal slip data, delivery proof and refund history pulled automatically.
Deadlines counted down
Each case shows the response date your provider gave, with reminders before it lapses.
Drafted responses
A response matched to the dispute reason, ready for your team to edit and submit.
Win rate and loss
Track disputes won, lost and accepted by outlet, reason and provider, with debits matched in settlements.
Repeat patterns
Spot an outlet, terminal or product that keeps drawing disputes before it becomes a fraud flag.
Four steps, every morning.
Dispute received
Read from provider reports or emails and opened as a case.
Evidence pulled
The original bill, payment and any refund are attached automatically.
Response drafted
A draft matched to the dispute reason is prepared for review.
Outcome tracked
The decision and any debit or credit are matched in your settlement.
Evidence attached to each case
- POS bill with items, time, outlet and cashier
- Terminal transaction record with auth code
- Delivery confirmation for online orders
- Refund record if one was already given
- Previous disputes from the same card reference
- Settlement line showing the disputed debit
About Chargeback Desk
Does Swipellet submit disputes for us?
No. Swipellet drafts the response and gathers evidence. Your team submits it through the provider's portal or email.
Do you handle UPI complaints too?
Yes. UPI complaints and "debited but not credited" cases are tracked in the same desk alongside card chargebacks.
Can we accept small disputes automatically?
You can set a rule to mark disputes under an amount as accepted, so your team spends time only where it matters.
The counter is quiet. Every dot is green.
Reconcile your first month free. One month of payments, up to 3 outlets, every feed connected.