Every refund followed until the provider reverses it.
Refund Tracker links each refund given at the counter or online to the reversal from the provider, and to the adjustment in your settlement. It shows which refunds are complete, which are still waiting and which were never reversed at all.
| Refund | Outlet | Method | Given | Reversal | Age |
|---|---|---|---|---|---|
| RF-20981 · ₹860 | 2 | Card | 26 Oct | Adjusted 27 Oct | 1 d |
| RF-20994 · ₹320 | 6 | UPI | 27 Oct | Adjusted 28 Oct | 1 d |
| RF-21017 · ₹1,540 | 4 | Card | 29 Oct | Awaiting batch | 2 d |
| RF-21002 · ₹2,100 | 1 | UPI | 27 Oct | Not found | 5 d |
| RF-21009 · ₹740 | 9 | Gateway | 28 Oct | Not found | 4 d |
Inside Refund Tracker
Counter and online refunds
Refunds from the POS, the gateway dashboard and delivery platforms in one list, each tied to its original sale.
Reversal matching
Each refund is matched to the provider reversal and the deduction in the next settlement.
Ageing by provider
Days since the refund was given, against the usual timeline of each provider.
Cash refunds for digital sales
Spot cash handed back for a card or UPI sale that was never reversed, a common source of double loss.
Failed transaction reversals
UPI and card debits that failed at the counter, checked against the regulator's turnaround times for auto-reversal.
Follow-up list
A ready list of unreversed refunds per provider, with references, for your team to raise.
Four steps, every morning.
Refund recorded
Pulled from the POS, gateway or platform with the original bill reference.
Reversal searched
Provider files are scanned for the matching reversal or negative settlement line.
Settlement checked
The adjustment is confirmed in the settlement and in the bank credit.
Open items raised
Refunds without a reversal after the expected time are flagged for follow-up.
What Refund Tracker answers
- Has this customer's refund actually been sent?
- Which refunds were deducted twice?
- Which outlets give the most counter refunds?
- Which provider is slowest to reverse?
- How much refunded money is still in transit?
- Which failed debits have not auto-reversed?
About Refund Tracker
Can it tell a refund from a chargeback?
Yes. Refunds you initiate are tracked here. Disputes raised by the cardholder or bank go to the Chargeback Desk.
Does it work for partial refunds?
Yes. Partial and multiple refunds against one bill are matched to the original sale and to each reversal.
Can store staff search a refund?
Yes. Outlet managers can look up a refund by bill number, amount or date when a customer calls.
The counter is quiet. Every dot is green.
Reconcile your first month free. One month of payments, up to 3 outlets, every feed connected.