In short
- The first month for up to 3 outlets is free, so you can test before you pay.
- Monthly plans can be cancelled at the end of any billing month.
- Annual plans can be refunded pro rata within the first 30 days.
- Billing errors are always corrected in full.
1. Free month
Every new account can reconcile one month of payments for up to 3 outlets without charge. No payment details are needed for the free month, so there is nothing to refund.
2. Monthly plans
Monthly plans are billed at the start of each billing month and can be cancelled at any time. Cancellation takes effect at the end of the current month, and the account stays fully usable until then. Partial months are not refunded.
3. Annual plans
If you cancel an annual plan within 30 days of the first annual payment, we refund the unused months at the monthly price. After 30 days, annual plans run to the end of the paid year and are not refunded.
4. Outlets removed during a period
If you close or remove outlets, the lower outlet count applies from the next billing period. Outlets added during a period are charged pro rata.
5. Billing errors
If you are charged twice, charged for the wrong number of outlets or charged after cancelling, we refund the incorrect amount in full once confirmed.
6. How to request a refund
Write to us through the Payments Desk with your business name, invoice number and reason. Approved refunds are sent to the original payment method within 7 to 10 working days.
7. Amounts found by Swipellet
Money recovered from your providers, such as short settlements, excess fees or unreversed refunds, belongs to you. We do not charge a share of it, and refunds of it are handled between you and your provider.